You would expect that taking the time to advertise and get people into their casino they would want you to stay, play, be happy and most importantly, spend your money.

He asked how long we were members and gave us the 'Oh, you just signed up' talk and that without a history of play at their casino he was not prepared to do anything for us. We made our way to the casino area and got someone to call over the casino manager, Paul (from Michigan). She refused to offer any way to fix it and would not call over any other manager or supervisors. Returned back to the players club and the supervisor said she doesn't know what the details are and that there was nothing she could do. Upon going to the restaurant we were told that we needed a higher level of card to get the offer. We re-confirmed the details with the players club supervisor (who signed us up). Upon signing up at the players club we were told about the buy one get one free buffet going on, on Tuesdays. The food options are horrible and overpriced. Everyone in casino looks unhappy and normal to hear guest complaining on how horrible the place has become.

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